The MIT Department is charged with providing the information technology and communications infrastructure for the City of Franklin. Our primary focus is delivering communication, technology and network solutions that improve the City’s business practices. We are committed to building a secure, knowledgeable and scalable technology management, acquisition and operational infrastructure for the City of Franklin.
The MIT Department provides the City’s Geographic Information System (GIS), made up of layers of data, aerial photographs, and databases. This information is used to create digital and paper maps, plan for the future of Franklin, prepare for natural and manmade disasters, expedite EMS response, and track development.
Administration
The MIT Department is constantly striving to meet or exceed the information and technical needs of our ever-growing city. To this end we interact closely with every department to assess current and future requirements, research the latest advances in technology, perform feasibility analysis, provide information and advice to the City’s decision-makers regarding technical infrastructure investments, assist with vendor negotiations, and monitor contract performance.
User support is a major function of the MIT Department. We install and ensure proper functioning of licensed software, administer multiple city-wide databases, install and repair hardware, manage sophisticated networking and communication systems, maintain the City of Franklin website, provide inhouse end-user training, and arrange for outsourced end-user training as needed.
Recent and current projects include digital solutions for integrating all City of Franklin services and functions into an aggregate system accessible to all departments, securing a comprehensive recordkeeping system while reducing paper and space requirements, implementing expandable and secure state-of-the-art communications systems, and initiating a city-wide wireless (wi-fi) network that will benefit employees and citizens alike.
Communications
800 MHz radio system is a unified mobile and portable system for use by all City departments.
VOIP (Voice Over Internet Protocol) telephone system takes advantage of advances in technology to provide a cost-effective method of communicating via the City’s computer network.
Website – the City of Franklin website is intended as an informational hub for citizens, employees and visitors.
Wi-Fi (Wireless Fidelity) is an 802.11 wireless communication platform used by all City departments for voice communication within the City.
Applications
Hansen Information Technologies is a leading supplier of software specifically designed to manage the operations of government. Hansen applications provide an integrated solution for all of the City’s operations, including permit issuance, codes enforcement, utilities, taxes, licensing, customer service, and inventory control. Hansen delivers a unified system for tracking data, measuring performance, and streamlining operations in one cost-effective package.
OnBase offers a simple and cost-effective digital solution to the increasing requirements for records storage while reducing paper and storage space expenses.
Fred Banner